Privacy Policy

AGORA Learning Systems (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at agoralearning.com, our learning tools and services, and any related communications.

1. Information We Collect

Information You Provide to Us

We may collect information that you provide directly, including:

• Name, email address, phone number, and organization name when you create an account or contact us.
• Payment information when you make a donation or purchase (processed securely through third-party payment processors — we do not store your full payment details).
• Content you upload or create using our tools, such as audio files, transcripts, and planning documents.
• Communications you send to us, including support requests and feedback.

Information Collected Automatically

When you use our services, we may automatically collect:

• Device information (browser type, operating system, device identifiers).
• Usage data (pages visited, features used, time spent on the site).
• IP address and approximate location.
• Cookies and similar tracking technologies (see Section 6 below).

Information from SMS/Text Messaging

When you opt in to receive text messages, we collect your mobile phone number. We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Your information is used solely to deliver the messages you have consented to receive.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our learning tools and services.
• Send you service notifications, updates, and alerts related to your tool usage (including SMS messages you have opted into).
• Respond to your inquiries and provide customer support.
• Process donations and transactions.
• Analyze usage patterns to improve our services.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our services (e.g., hosting, payment processing, SMS delivery). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of AGORA Learning Systems, our users, or others.
• With Your Consent: We may share information with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us (see Section 10).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out of Communications: Unsubscribe from email communications using the link in any email, or text STOP to opt out of SMS messages.

To exercise any of these rights, contact us at info@agoralearning.com.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: